Full-service outsourcing

Your time is valuable—let us manage your default prevention needs.

Outsource your default prevention program

With full-service outsourcing from ECMC Solutions, you can focus your resources on students while we manage all aspects of default prevention for you—from data management to email and letter campaigns, as well as skip-tracing and personalized counseling. Our processes are fully transparent so you can monitor and even participate in default prevention activities as much and as often as you like.

We take default prevention to the next level, offering services that include:

• Focused communication with student loan borrowers before and during repayment;
• Use of technology that facilitates effective management of borrower contacts;
• Enhanced, comprehensive support for borrowers requesting a deferment, forbearance or alternative payment plan;
• Three-way mediated calls that promote repayment resolutions between borrowers and lenders/servicers.

Track the progress of your portfolio

Default prevention activity we perform for each borrower is fully transparent to you through our secure web-based software. Using LoanTracker and Cohort Calculator, you don’t have to wait for monthly reports to get the latest stats—access the tools and information you need when you need it online.